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Roadmap Consulting Privacy Policy

Effective Date: December 2, 2024


Welcome to Roadmap Consulting’s Privacy Policy. Your privacy is important to us, and we are committed to safeguarding your personal information in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your personal data when you use our website www.roadmapconsulting.online (the "Website") or engage with our business optimization services.

1. Data Controller

The data controller for your personal information is:
Roadmap Consulting
Address: Jurija Gagarina 231, Belgrade, Serbia 11073
Email: info@roadmapconsulting.online

 

2. Data We Collect

We collect and process the following types of personal data:

a. Information You Provide to Us

  • Contact Information: Name, email address, phone number, business details.
  • Billing Information: Address, payment details (processed securely by third-party payment processors).
  • Service Details: Information you provide related to your business and its processes for optimization purposes.

b. Information We Automatically Collect

  • Technical Data: IP address, browser type, operating system, and access times.
  • Usage Data: Pages visited, time spent on the Website, and other analytical data.

c. Information from Third Parties

We may receive information about you from third-party analytics services or social media platforms if you interact with our profiles.

 

3. How We Use Your Data

We process your data based on the following lawful grounds:

a. To Provide Our Services

  • Fulfill your requests for business optimization services.
  • Communicate with you regarding your inquiries, bookings, or consultations.

b. To Improve Our Website and Services

  • Analyze Website usage to improve functionality and user experience.
  • Conduct surveys and feedback sessions to enhance our offerings.

c. For Marketing Purposes

  • Send you promotional materials, newsletters, and updates (with your consent).
  • Customize content and advertisements to suit your preferences.

d. For Legal Compliance

  • Fulfill legal obligations and respond to lawful requests by public authorities.
  • Maintain records as required by tax, accounting, or other laws.

 

4. Sharing Your Data

We only share your personal data under the following circumstances:

  • Service Providers: Third-party providers (e.g., payment processors, email marketing services) that assist in delivering our services.
  • Legal Obligations: If required by law or to protect our rights, property, or safety.
  • Business Transfers: In case of a merger, sale, or acquisition, your data may be transferred as part of the business assets.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Website. Cookies may collect data about:

  • Your browsing activity on the Website.
  • Preferences to tailor content and functionality.

You can manage cookies through your browser settings. For more information, refer to our Cookie Policy.

 

6. International Data Transfers

As we operate in Serbia, your data may be stored and processed in Serbia or other countries where our service providers operate. We ensure adequate safeguards are in place to protect your data in compliance with GDPR.

 

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal, accounting, or reporting requirements.

When your data is no longer required, it will be securely deleted or anonymized.

 

8. Your Rights Under GDPR

Under GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data, subject to legal obligations.
  • Restriction: Request limitation on the processing of your data.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to data processing for direct marketing or other legitimate interests.

To exercise your rights, contact us at info@roadmapconsulting.online. We will respond within 30 days.

 

9. Data Security

We implement technical and organizational measures to protect your data, including:

  • Encryption and secure storage systems.
  • Regular monitoring and audits to detect and prevent breaches.

While we strive to protect your data, no system is entirely foolproof, and we cannot guarantee absolute security.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or business practices. The latest version will always be available on our Website.

 

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@roadmapconsulting.online
Address: Jurija Gagarina 231, Belgrade, Serbia 11073